Managing your telecommunications systems is a responsibility that continues to escalate in cost, complexity and skill levels. Finding and keeping the right people to perform these functions is an even tougher challenge, and costly management resources are often diverted from core business operations. RCC offers clients an alternative through a suite of outsourcing services called RCC TeleCare. Services included under the RCC TeleCare umbrella are:
- Service Desk/Help Desk: Our Service Desk personnel handle requests for moves, adds, and changes, repairs, call center/ACD service, feature assistance and other service requests from our Portland Operations Center.
- PBX Administration: Our staff is trained and certified in PBX and Voice messaging administration. Most simple software change requests are completed while you are on the phone. If the problem is with a vendor, we will manage the trouble ticket and ensure your needs are met.
- Bill Processing and Auditing: Telecom bills are so complex they are almost impossible to decipher. Our billing experts analyze your bills and make sure they are accurate and reflect only those services for which you have subscribed. We often have the network carrier consolidate multiple bills and can analyze your bills electronically with our in-house software.
- Call Accounting: Companies use RCC's call accounting program to prevent fraud and abuse, reduce costs, and to distribute costs among departments on an activity cost-basis. Call Accounting can also reveal routing problems, long hold times, and high cost calls. Our call accounting software produces a wide range of standard or customized reports to fit your business needs.
- Trunking Services: RCC's trunking management service helps keep costs and service in balance. We periodically review traffic statistics in your PBX and compare the results against your service level expectations. RCC will also place service orders for any necessary trunking increases or decreases.
RCC TeleCare services are designed to reduce/control your costs, optimize existing systems and networks, and improve business support processes.
TeleCare Statistics at a Glance:
- Help Desk: Over 100,000 service requests processed for moves, adds, changes, and repairs
- Bill Processing: Over 5,000,000 billing records processed
- Call Accounting: Processed call detail records for over 1,000,000 stations
For more information, contact RCC Telecare at 800.247.4796 or email:
telecare@rcc.com
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