In each of its projects, RCC follows a specific methodology that has been proven effective in hundreds of engagements. It is this precise disciplined approach that is at the heart of RCC Needs Analysis services. The following briefly describes RCC's methodology.

Step 1 - Existing Use and Deficiencies "Gap" Analysis

Current Situation - RCC's project team determines the current state of existing communications and information systems for each user agency or group. This analysis also examines the organizational goals, climate, and internal and external constraints.

Problems or Defects - Identify specific deficiencies in systems and determine how they impact user operational efficiencies.

Strengths - Identify the strong points of each system that should be retained in system upgrades or replacements.

Impending Change - Are there problems that do not currently exist but are foreseen, such as technological or regulatory changes that will impact systems.

Step 2 - Requirements Definition, Priorities and Importance

This step establishes user expectations and systems requirements. Expectations and requirements can then be examined in view of their importance to organizational goals, realities, and constraints. From this, the user can determine if the identified needs are real, if they are worth incorporating into system designs, and specify their importance and urgency in view of their organizational needs and requirements.

Step 3 - Identify Solutions and Opportunities

There are always several alternative solutions to meet your specific requirements. This step of the needs analysis examines the most beneficial alternatives, examining how each fits with the organizational goals, user needs and expectations, and the risks and benefits of each. Budgetary costs are examined and compared to provide a complete picture of what is required and what solutions are available.

Tools and Techniques For Conducting the Needs Analysis

RCC's project teams employ a number of tools and techniques to assist in this evaluation. These include:

•  Surveys - specifically designed for the engagement
•  Interviews - of a broad cross section of user groups
•  Direct Observation - of workflow and system components
•  Standards Review - correlation of professional organizations and accrediting bodies
•  Analysis of Statistics, Records and Reports - provides a broad array of useful data