Case Study: Leon County, Tallahassee, FSU, Florida A&M Consolidation StudyAnalyzing Current Operations and Cost to Determine Benefits for Consolidating Dispatch Operations

 

The Client

Leon County, Florida Sheriff's Office.

 

The Project

Two separate agencies dispatch Law Enforcement, Fire and EMS services within Leon County, Florida. The Leon County Sheriff’s Office hired RCC to analyze the dispatch operations and make recommendations regarding countywide consolidated dispatch operations.

 

Agencies considered in the study include Leon County Sheriff’s Office, Tallahassee Police Department, Tallahassee Fire Department, Capitol Police Department, Florida State University Police Department and Florida A&M University Police Department.

 

RCC's Role

RCC provided an independent analysis of current operations and recommendations regarding dispatch consolidation.  Our team analyzed the following systems and operations:

• Telecommunicator and Administrative Personnel Workspace Requirements

• Telecommunicator and Administrative Personnel Scheduling and Salaries

• E9-1-1 Telephone System (Phase II Wireless)

• Computer Aided Dispatch Systems

• Records Management Systems

• Mobile Data Computer Systems

• Cost Analysis

• Emergency Operations Center Design Constraints

 

RCC’s consolidation report included recommendations for consolidating public safety dispatch operations and emergency operations into a single countywide facility. We developed a conceptual dispatch center/EOC layout that was included in the report. Our team also served as technical staff support during technical workshops/public meetings.