Case Study: Jefferson Parish Consolidated Dispatch CenterRequirements, Design and Implementation of Systems and Consolidated Facility

 

The Client

Jefferson Parish, Louisiana Communications District.

 

The Project

Jefferson Parish, located on the west side of New Orleans, selected RCC to help plan consolidation of the 9-1-1 Communication District Offices, Parish 9-1-1 Call-Takers, Jefferson Parish Sheriff’s Office dispatch center, Jefferson Parish Hospital District EMS dispatch operations, and Parish Fire dispatchers, who dispatch fire apparatus for 17 Fire Districts (52 Stations) throughout the Parish.

 

RCC's Role

RCC provided many important services for the Jefferson Parish Consolidated Dispatch Center project, including:

 

• Determining requirements and needs for the 86,000 square foot consolidated facility.

• Conducting a cost analysis and presenting budgetary cost estimates.

• Developing detailed requirements and functionality, along with bid specifications, for new Computer Aided Dispatch (CAD) and Records Management Systems (RMS) for the facility.
• Developing requirements, designs and budgetary cost estimates for four new Wireless-capable Enhanced 9-1-1 systems. The first would be installed in the new facility and the other three would be replacements for existing systems in the cities of Kenner, Gretna, and Grand Isle, Louisiana, which are the other three Public Safety Answering Points (PSAPs) in Jefferson Parish
• Developing detailed facility designs and equipment specifications and solicit proposals for facility construction and all of the communications systems required to support the new building.
• Working with the Parish-selected architect to develop space plans and the necessary equipment specifications, including a video wall, media interface and other systems required to operate the Emergency Operations Center, which was incorporated into the facility