RCC Experience

RCC is the recognized leader in providing professional consulting and operations services in the field of utility industry communications systems. Our experience spans a broad range of capabilities to include: radio/wireless systems, dispatch centers, telephone systems, mobile data systems, computer systems, wide area networks and facility management/outsourcing.

Radio/Wireless Systems

RCC has executed detailed needs analyses, engineered systems, developed request for proposal specification, evaluated vendor proposals, assisted clients with contract negotiations, and managed the implementation of both conventional and trunked radio systems. We are the premier firm in this field. RCC engineers keep up to date with the latest advancements in radio/wireless technologies and have the specialized tools necessary to design and analyze the systems that utility companies require. RCC developed and maintains its own software tools such as ComSiteDesign, which is used to analyze radio system coverage. While we use these tools for our own engineering work, we also make them available to our clients under licensing agreements.

Dispatch Centers

RCC has worked with the design and operation of dispatch centers and has an in-depth understanding of the issues associated with these service facilities. Whether a dispatch center is to be used to support customer service or construction fleets, RCC has extensive experience in these environments and, therefore, understands the associated unique organizational, operational and technical issues and problems.

Telephone Systems

RCC has designed and specified administrative/business telephone systems, automated attendant and voice mail functionality to support customer service and emergency dispatch operations.

Mobile Data Systems

RCC has worked with several companies to augment their customer service and information handling capabilities through the use of mobile data systems to support a range of user devices including simple status message terminals, mobile data terminals, full function laptop/notebook computers and remote reading units.

Computer Systems

The necessity for rapid and efficient access to information has expanded across utility company operations to encompass customer service and construction field operations. RCC has worked with our clients to procure Computer Aided Dispatch Systems and integrate them with LANs/WANs and other internal systems such as Customer Information, Engineering Drawings, Engineering Field Procedures, etc. RCC has conducted detailed needs analyses, developed request for proposal specifications, evaluated vendor proposals, assisted clients with contract negotiations, and managed the implementation of the selected systems.

Facility Management/Outsourcing

More and more utilities are turning to facility management and outsourcing of their communications operations in order to lower their operating and capital costs. RCC is assisting in this area by analyzing alternatives and providing technical staff to support remote, and on site operations and maintenance of systems and networks.

Wide Area Networks

RCC works with utility companies to design and specify fiber optic networks. While these networks have been implemented primarily to support SCADA, power relay and other internal systems, additional revenue opportunities have been realized as
the utility and telecommunications industries become more competitive.