Call Centers

The customer call center has emerged as an important tool in developing beneficial long-term customer relationships in today's highly competitive marketplace. Best-in-class customer call centers have proven to be excellent corporate differentiators that add important value to a customer's experience.

RCC's customized Call Center consulting services helps management focus on peak call center performance, assuring positive customer interactions. RCC's experienced consulting teams partner with our clients to evaluate and design the processes, technologies, and management tools that will create a world-class call center.

Recognized as one of the industry's leading telecommunications authorities, RCC brings nearly two decades of experience to help our clients meet their business objectives. Our consultants and engineers stay abreast of current and emerging technologies so that we can provide our clients with the process improvements and technological solutions that best fits their specific needs. From the small call center to the multi-site center with thousands of seats, RCC brings experience in the following areas:

• Needs Analysis and Process Improvements
• Strategic Planning
• Staffing, Forecasting, and Force Management
• Contingency Readiness and Disaster Recovery
• Call Center Consolidation or Decentralization
• Technology Assessment, Selection and Acquisition
• Project Management
• Agent Productivity and Performance Enhancement Through Modeling

Competitive Local Exchange Carriers

Expanding your telecommunications network is vital in today's highly competitive environment. Urgent demands from your customers combined with competitive industry pressures require that you not only make smarter network deployment decisions, but also make them faster.

RCC's value-added consultation and engineering services help you make the right decisions about entry into or expansion of your position as a local telecommunications service provider. RCC is recognized as one of the industry's leading telecommunications authorities. Our nearly two decades of experience has positioned RCC to provide the solutions you need to meet your business objectives. RCC can provide a broad range of services including:

• Strategic Business Planning
• Regulatory Support
• Network Architecture Design and Engineering
• Interconnection and Ancillary Agreement Negotiation and Compliance Support
• Facilities Design And Reviews
• Training