RCC Consultants, Inc.
Knowledge and Experience Guiding the Way
Our TeleCare Program
Helping Clients Make the Most of Their Telecommunications Investment
RCC's TeleCare program is a suite of outsourced services to assist in the management of day-to-day operations of telecommunications services. We can support, supplement or even reduce the need for your own telecommunications staff. Services we provide include:
Telecommunications Invoice Auditing
RCC conducts audits of services from carriers and service providers to identify overcharges, incorrect charges and other billing irregularities, and to secure credits or refunds when appropriate. Our bill audits result in a baseline that can be used for ongoing bill review.
Telecommunications Invoice Management
RCC reviews telecommunications invoices for accuracy on a monthly basis. Our experienced staff catch billing errors and work quickly to rectify the situation for our clients. Providing Invoice Auditing and Invoice Management services for large clients across the country has provided RCC with a clear understanding of the billing plans, tariffs and billing software used by all the primary vendors.
Vendor and System Management
RCC reviews, submits and tracks the successful completion of work orders for moves, adds and changes to system and network services. We also submit and track the disposition of trouble calls on behalf of our TeleCare clients. RCC conducts system and network performance monitoring, trunking analyses and call center configuration to ensure that systems are optimized to meet our clients’ requirements.
Expense Analysis and Budget Assistance
Performing the above TeleCare services provides RCC with a wealth of information that is helpful to clients in understanding their telecommunications expenses and planning their telecommunications budgets. RCC participates with clients in the development of capital and operating budgets by identifying costs and trends, providing explanations of tariff changes and other regulatory activity, and identifying potential requirements for capital expenses to expand or update their systems.