Expertise

How Accurate Is Your PSAP's Wireless Location Information?

Ensure your wireless location information is accurate with RCC's ComSite9-1-1e. The tool tests calls in buildings, on-street and over water, and can test multiple wireless providers at the same time.

9-1-1 Consulting

Our team of Emergency Number Professionals (ENPs) and experienced engineers has extensive experience with major manufacturers of customer premise equipment, automatic call distributors, statewide switch networks and related technologies. Learn more.

Communications & Dispatch Centers

Expert Telecommunications Engineering and Consulting for the Public and Private Sectors

As the critical link between citizens in need and emergency responders, communications centers must operate 24/7/365, and be prepared for activity levels to spike in an instant. Providing these critical life safety services requires a well-planned and organized center. We are proud to help Communications, Dispatch and Emergency Operations Centers succeed by providing expertise to assist with their Facility, Staffing, Systems and Consolidation needs.

Facility Consulting

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We work with your architects to ensure the facilities, consoles, systems and technology best meet your needs. We provide these expert consulting services for your communications center or emergency operations center build or renovation:

Facility Design
Console and Equipment Requirements and Design
Space Planning
Technology Recommendations and Selection
Construction and Equipment Budgets
Construction Management
Support for Architectural Design
Antenna Tower Design and Construction
Structured Cabling
Radio Communications Support
Site Evaluations and Site Plans
UPS and HVAC Loading Computations
ADA Compliance Guidance
Green Building Certification Institute (GBCI) Planning
Crime Prevention Through Environmental Design (CPTED) Planning
Lightning Protection Systems
Grounding Systems
Acoustics Planning
Video Walls and Displays
Networks

Case Studies

RCC designed the space plan, staffing plan and mission-critical systems for Fairfax County, VA's Public Safety and Transportation Operations Center.

Read more examples of our Communications Center facility consulting projects:

Space and Technology Plans for Regional EOC for the City of Cincinnati and Hamilton County, OH.
Remodel and Upgrade 21-Position Dispatch Center and Develop Backup Center for the City of Raleigh and Wake County, NC.
Construction and implementation of a new dispatch center to support all Police, Fire and EMS services in Chesterfield County, VA

Staffing Services

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Systems Consulting

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If your communications center has the right staffing allocation but your systems can’t support their needs, your staff won’t be able to efficiently dispatch emergency personnel. RCC offers planning, design and implementation services for your mission-critical systems, including Computer Aided Dispatch, Records Management Systems and Geographic Information Systems.

Our experts have experience with every system manufacturer and have helped implement computer-aided systems for more than 50 clients. We also offer a full range of consulting services for your communication center’s E9-1-1 and telephony needs.

Our systems consulting services include:

E9-1-1 and NG9-1-1 Systems and Equipment
Wireless Location Accuracy
CAD, RMS, MIS and MDCS
Radio Dispatch Console Systems
Logging Recorder
Master Time System
Neutral Host (wireless in-building coverage)
Telephone/Data Systems
Audio Visual Systems
Access Control, Video and Alarm Systems
Building Public Address Equipment
Emergency Power and UPS Systems
Video Walls and Displays
Networks

Case Studies

RCC provided engineering and project management in the deployment of 19 separate technical systems for the joint police and fire Communications and Operations Center in Long Beach, CA.

Read more examples of our Communications Center systems consulting projects:

CAD and E9-1-1 System for the City of Raleigh's and Wake County, NC's dispatch center
Mission Critical Systems and E9-1-1 for Consolidated Dispatch Center in Oswego, NY

Consolidation Services

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Consolidation – either virtually or brick-and-mortar – can provide greater interoperability, stronger redundancy and more strategic disaster recovery preparedness. It can also offer improvements in both service quality and cost performance through the advantages of economies of scale.

But creating a strategy for consolidation is no easy task. By partnering with a consulting firm that can provide proven experience, reliable technical resources and a commitment to understanding how public safety agencies and communications centers operate, you will receive the consolidation solution that best meets your needs.

RCC has helped public safety agencies around the country determine their consolidation needs. Our services include:

Consolidation Feasibility

Identifying requirements of all agencies
Analyzing personnel, system and equipment needs
Conducting feasibility studies

Detailed Planning

Forecasting staff needs
Preparing governance and funding models
Developing policies and procedures

Organizational and Facility Design

Designing space plan, consoles and systems
Developing performance and quality metrics
Planning and managing implementation and migration

Case Studies

RCC developed a strategic plan for consolidating the eight PSAPs in Erie County, OH, that provide dispatching for Police, Fire and EMS.

Read more examples of our Communications Center consolidation projects:

Consolidation of Public Safety and Transportation services for Fairfax, VA.
Consolidation of call-takers, and dispatchers for the Sheriff's Office, fire and EMS for Jefferson Parish, LA
Consolidation Study for Leon County, FL, including dispatch operations for Tallahassee, Florida State University and Florida A&M.

RCC Consultants, Inc.

Knowledge and Experience Guiding the Way

Communications & Dispatch Centers

Case Studies

Case Studies

Case Studies

Case Studies